acf365 Privacy Policy — Your Information Is Fully Protected

acf365 (referred to as "we", "our", or "platform") is a trusted online gaming and betting service provider. We place the highest importance on the privacy of our users and are committed to protecting their personal information.

This Privacy Policy applies to all users of the acf365.lat website. By visiting our website, registering an account, or using any of our services, you consent to this Privacy Policy.

This policy explains what information acf365 collects about you, how it is used, with whom it may be shared, and what steps you can take to control your own information. We recommend that you read this policy carefully in full.

2.1 Personally Identifiable Information

When you create an account at acf365 or use our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address (including district and division)
• National ID number or passport details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)

2.2 Transaction-Related Information

Information related to financial activity on your account, such as:

• Deposit and withdrawal amounts and dates
• Betting and gaming history
• Transaction reference numbers
• Balance and bonus information

2.3 Technical Information

Information automatically collected from your device and internet connection:

• IP address and device identifier
• Browser type and version
• Operating system information
• Login time and location data
• Site usage patterns and navigation behaviour

acf365 collects information through the following methods:

3.1 Direct Submission

Information is collected directly when you fill in a registration form, update your account profile, make a payment, or contact our customer service team.

3.2 Automatic Collection

When you use our website, certain information is collected automatically through cookies, log files, and web beacon technology. This information is primarily used to improve service quality and ensure security.

3.3 From Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes verify information with trusted third-party identity verification service providers.

Collected information is used for the following legitimate purposes:

4.1 Service Operations

• Creating, managing, and maintaining your account
• Processing and verifying financial transactions
• Managing bonuses and promotional offers
• Providing customer support

4.2 Identity Verification and Compliance

• Age verification (to confirm 21+)
• Complying with Anti-Money Laundering (AML) regulations
• Preventing and investigating fraudulent activity
• Implementing responsible gaming policies

4.3 Service Improvement

• Improving website functionality and user experience
• Identifying and resolving technical issues
• Conducting research for new product and service development

4.4 Communication

• Sending important account-related notifications
• Providing security alerts and updates
• Sending promotional information subject to your consent

acf365 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Service Providers

We work with trusted third parties to provide essential services such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners operate under strict confidentiality agreements and may only use information for the specified purpose.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we always provide only the minimum necessary information.

5.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance and the protections of this Privacy Policy will continue to apply.

To keep your personal information secure, acf365 uses industry-standard security technologies and practices. Our security framework includes:

• SSL/TLS Encryption: All communication between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is protected with the highest standard encryption technology.
• Access Control: Strict role-based access control ensures that only authorised staff can view your information.
• Firewall and Security Monitoring: Our systems are under continuous security monitoring.
• Regular Security Audits: Regular security assessments are conducted by third-party experts.
• Two-Factor Authentication: A two-step verification system is in place to protect your account.

While we adopt the highest industry security standards, no internet-based service is completely free of risk. We ask that you always keep your password confidential and contact us immediately if you notice any suspicious activity.

Cookies are small text files that your browser stores on your device when you visit our website. acf365 uses several types of cookies:

7.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They handle tasks such as maintaining login sessions, storing security tokens, and remembering your preferred language. Disabling them will prevent the website from working properly.

7.2 Functional Cookies

These cookies are used to remember your preferences and settings, making your user experience more personalised.

7.3 Analytics Cookies

These cookies are used to analyse how our website is being used and to improve service quality. The information collected is completely anonymous.

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may limit some of our services.

As a user of our platform, you have the following rights regarding your personal information:

8.1 Right to Access Information

You can find out at any time what information acf365 holds about you. To obtain this information, contact us in writing.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you can request that it be corrected. Our support team will update the information after appropriate verification.

8.3 Right to Delete Information

In certain cases, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal and regulatory obligations.

8.4 Right to Opt Out of Marketing Communications

You can opt out of promotional emails or notifications at any time. However, important notifications related to account security or transactions will continue to be sent.

8.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, contact us directly. We take all complaints seriously and work to resolve them promptly.

acf365 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The period during which your account remains active
• Financial transaction records are generally retained for a specified period after account closure in accordance with applicable law
• Anti-Money Laundering and other regulatory compliance requirements
• Requirements for legal claims or dispute resolution

After the above obligations expire, we securely delete or anonymize your personal information.

acf365 services are intended for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is an integral part of our registration process. If we become aware that a minor has registered on our platform, that account will be immediately closed and all collected data will be securely deleted.

If parents or guardians believe their child has registered on our platform, please contact us immediately.

acf365 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• Displaying a notice on the website's main page
• Notifying registered users via email
• Updating the "Last Updated" date at the top of this page

If you continue using our services after the updated policy is published, it will be considered that you have agreed to the new policy. If you do not agree to the updated policy, you may request to close your account.

We can provide older versions of this privacy policy upon request.